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to and use of Our website www.Vouched4u.com (Website) and Our mobile application (App) (together the Service).
By downloading the App and/or using Our Service, You confirm that You accept the Terms and
that You agree to comply with them.
If You do not agree to the Terms, You must not use Our Service.
Vouched4U FZ LLC maintains the website www.Vouched4u.com.
United Arab Emirates is our country of domicile. The governing law is the local law.
Visa and Master Card and AED will be accepted for payment.
We will not trade with or provide any services to OFAC and sanctioned countries.
Customer using the website who are Minor /under the age of 18 shall not register as a User of
the website and shall not transact on or use the website.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account.
The Website and the App are owned by Vouched4U International Limited, operated and
maintained by Vouched4U FZ LLC whose registered office address is Office 906D,
Building 6, Twofour54 , Media Zone Authority, Park Rotana Complex, Khalifa Park, Abu
Dhabi, United Arab Emirates.
Vouched4U FZ LLC along with any of Our parents, subsidiaries and affiliates provide You
the Service and shall be referred to as We, Us, or Our.
To contact Us, please email
Our Service offers a referral reward platform for the following sectors a. food and beverages;
b. leisure and attractions; c. health and beauty; and d. retail and services. It
allows You to refer businesses (Merchants) You have used for the above services and
receive rewards in the form of credits to be used at the same Merchant (Credits).
The person You refer will receive a discount off the total value of any purchase
they made at the Merchant You have referred them to.
In addition, Our Service allows Merchants to offer promotions for their products and services
Merchants Offers can be viewed on the Website and the App but You can only make purchases
via the App.
Within each Offer, the Merchant will specify the specific terms and conditions for such Offer,
such as the discount being offered, the expiry of the Offer and any restrictions
on when and where the Offer can be redeemed.
You have a choice to pay for Offers through the App or directly to the Merchant unless the
Merchant requires payment direct.
You may be able to redeem some of your earned Credits if any from the Referral Rewards Services against the outlet Offer subject to the Specific Offer Terms and Conditions. The Offer terms will specify the amount of Credits you may be able to redeem if applicable. Such Credits will only be redeemable with the same Merchant that they were earned from.
The Rules of Use [www.Vouched4u.com/rulesofuse] set out the applicable provisions around Offers and earning
and redeeming Credits.
The Service allows You to make purchases at participating Merchants via the App. Once You
have entered the bill number and bill amount and gone through the process set out
in Rules with respect to validating an Offer or redeeming Credits, You will be given
the option to pay the Merchant using their acceptable medium of payment or using
the in-App payment functionality.
We do not accept any responsibility or liability for any refusal by the Merchant to accept
payment via the App or for any issues with making payment through the App.
We reserve the right to carry out, or have a third party sub-contractor carry out, verification
checks prior to processing any payments through the App. Where necessary, to comply
with applicable law or to respond to a case of misrepresentation, fraud or known
or potential violations of the law or these Terms We may refuse to process payments.
We use a company called Telr to process all payment transactions through the App.
If you choose to make a payment through the app for any of our services, you will need to
pay using a payment card (e.g., credit or debit card). We use third party payment
card processing company (Telr) to process payments in connection with the Sites and
Services. Telr has committed to Vouched4U to process your payment card information
in a secure, PCI compliant manner. Your payment card information is processed and
retained by these Telr and will not be passed on to Vouched4U; VouchedU does not
store your payment card information
Telr has in place appropriate security measures to ensure the safe storage of Your payment
You will receive a receipt for Your purchase via the email address provided by You at the
time of registering.
All requests for a refund will be assessed on a case-by-case basis and the final decision will
be made after consulting the respective partner merchant.
The issuing of refund is at the sole discretion of the Merchant unless otherwise required by applicable law. Where refund is due, your Refund will be done only through the original mode of payment.
We work with many partner merchants and as the purchase happens at the merchant location through the app, the cancellation of payment transactions is at the discretion of the merchant in line with that partner merchant’s cancellation policy.
Where a cancellation is accepted and payment was originally made in the app, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed where payment was made in the app. Should you have any queries about cancellation of your order with any listed partner merchant get in touch with us within 24 hours at firstname.lastname@example.org to investigate the matter.
Once the payment is made, the confirmation notice will be sent to the customer via email
within 24 hours of receipt of payment.
Your use of the Service is entirely at Your sole risk and, as permitted by applicable laws,
We exclude all implied conditions, warranties, representations or other Terms that
may apply to Our Service or any content on it.
Except where We cannot exclude or limit liability under applicable law, We will not be liable
to You for any loss or damage, whether in contract, tort (including negligence),
breach of statutory duty, or otherwise, even if foreseeable, arising under or in
In particular, We will not be liable for:
If Our provision of the Services is delayed by an event outside Our control then We will
contact You as soon as possible to let You know and We will take steps to minimise
the effect of the delay. Provided We do this We will not be liable for delays caused
by the event but if there is a risk of substantial delay You may contact Us to end
Your contract with Us and receive a refund for any Services You have paid for but
You agree to defend, indemnify and hold harmless Us, Our licensors and service providers,
including Our and their respective officers, directors, employees, contractors, agents,
licensors, suppliers, successors and assigns from and against any claims, liabilities,
damages, judgments, awards, losses, costs, expenses or fees (including reasonable
attorneys' fees) arising out of or relating to: a. Your violation of the Terms; or b. Your use of
the Service; or c. Your violation of applicable laws.
You are solely responsible for Your interactions with Merchants and other users of the Service
and the contract will be between You and the Merchant with respect to any Offers.
To the extent permitted under applicable laws, You hereby release Us from any and
all claims or liability related to any Offer, any action or inaction by a Merchant,
including, without limitation, but not limited to any harm caused to You by action
or inaction of a Merchant, a Merchant’s failure to comply with applicable law and/or
failure to abide by the terms of an Offer, and any conduct, speech or User Content,
whether online or offline, of any other third-party.
We may transfer Our rights and obligations under the Terms to another organisation. We will
always tell You in writing if this happens and We will ensure that the transfer will
not affect Your rights under the contract.
You may only transfer Your rights or Your obligations under the Terms to another person if
We agree in writing.
The Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act
1999 to enforce any term of the Terms.
Each of the paragraphs of the Terms operates separately. If any Court or relevant authority
decides that any of them are unlawful, the remaining paragraphs will remain in full
force and effect.
Even if We delay in enforcing this contract, We can still enforce it later. If We do not
insist immediately that You do anything You are required to do under the Terms, or
if We delay in taking steps against You in respect of Your breaking this contract,
that will not mean that You do not have to do those things and it will not prevent
Us taking steps against You at a later date.
United Arab Emirates is our country of domicile.
The Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in
connection with them or their subject matter or formation shall be governed by and construed in
accordance with the local law, UAE. The governing law is the local law.
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